Frequently asked questions
Welcome to Cypress Ridge Outdoors! We’ve put together some of the most common questions we receive about our products, shipping, returns, and more. If you can’t find the answer you’re looking for, please reach out to us at cypressridgeoutdoors@gmail.com - We’re always happy to help.
Orders & Payments
Q: How do I place an order?
A: Simply browse our products, select your size and color, and click “Add to Cart.” Once you’re ready, head to checkout and complete your purchase securely through Shopify.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Shop Pay.
Q: Can I change or cancel my order after it’s placed?
A: Orders begin processing quickly, but if you contact us within 24 hours at cypressridgeoutdoors@gmail.com, we’ll do our best to update or cancel your order before it ships.
Shipping
Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days. Shipping times depend on your location and selected carrier (USPS & DHL). Estimated delivery dates are shown at checkout before you complete your order.
Q: How much does shipping cost?
A: Shipping rates and estimated delivery times are automatically calculated and displayed at checkout. Orders over $120 qualify for free shipping.
Q: Do you ship internationally?
A: We currently ship within the United States and Canada. International shipping options may be added in the future — stay tuned for updates!
Q: How can I track my order?
A: Once your order ships, you’ll receive a shipping confirmation email with a tracking link. Please allow up to 48 hours for tracking details to update.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Returned items must be unused, unwashed, and in their original packaging. Please note, a 15% restocking fee applies, and final sale items are non-refundable.
Q: How do I start a return?
A: Email us at cypressridgeoutdoors@gmail.com with your order number and reason for return. We’ll send you a free return shipping label and instructions.
Q: How long does it take to receive my refund?
A: Once we receive and inspect your return, refunds are typically processed within 5–7 business days to your original payment method.
Products & Sizing
Q: How do I know what size to order?
A: Each product page includes a size guide. If you’re between sizes, we generally recommend sizing up for a more tight fit, but it depends on your liking.
Q: Will you restock sold-out items?
A: Some of our items are limited runs, but popular pieces may be restocked. Follow us on Instagram and TikTok to stay updated.
Contact & Support
Q: How can I contact Cypress Ridge Outdoors?
A: You can reach us anytime at cypressridgeoutdoors@gmail.com.
We aim to respond to all inquiries within 1–3 business days.